Product Review
This product worked great for the first 6 - 7 months. However, it always ran really hot (visibly noticeable after 6 months due to a white sticker on the top of the unit turning brown around its edges) and eventually burned up the components. The first indication of the unit going bad was the wireless connection slowed from 6.1 mb/sec download to 101 kb/sec download speeds (it was not a problem with the ISP, lack of obtaining an IP Address, or any setup/connectivity issues). After a couple of days one of the router ports did the same thing (slowed to identical speeds mentioned above for the wireless access point). I now have a modem with a defective wireless access point, 1 of 4 router ports that have gone bad, and I am waiting for more problems to start occurring. To top it off, I had to call their "support" 6 times after being "dropped" and hung up on (before even talking to that person mind you - I was even tempered and did not cause the hang up). I also used their email "support" 4 times. There was a host of problems with the support I "received" and I have now vowed never to buy Netgear products at all from this point forward. It was one of the worst support experiences I have ever received. In addition, I have to send the unit back (without prepaid shipping) and have to wait 5 - 10 days to get the unit back. Therefore, if I want to use my internet service over that time, I have to purchase a different modem - I guarantee you that it will not be a Netgear product.
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