Product Review
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My printer arrived in a timely manner. From then on, everything else went downhill. When I tried to use it, it does not work. I was getting "Paper Jam" errors even though there was not any paper. I didn't even get a chance to complete the installation process because of the stupid "Paper Jam" message.
I spoke with HP's (outsourced) customer service department, and they went through all of the troubleshooting steps that are also posted on the website. I should note that the kind of paper that I use doesn't matter when I get error messages before I even put a paper in the machine. I went back and forth with HP's customer service department, and they confirmed what I already knew... that my printer was in need of a replacement.
They were to send me a replacement printer. I got a confirmation e-mail, telling me that my printer would be sent out. However, the HP website had an old address. I sent an e-mail to HP, and I received a confirmation that they received my new address. But, when I called a U.S. customer service line, I was told that they only had my previous address. I was then switched over to a customer service representative whose grasp of English was not that firm. After talking (and waiting) for about 40 minutes with her, I was told that they had my new address.
However, I still have not received my printer. I guess that when the replacement printer gets here, I'll be able to submit a review on the printer itself, and not the customer service with HP.
I spoke with HP's (outsourced) customer service department, and they went through all of the troubleshooting steps that are also posted on the website. I should note that the kind of paper that I use doesn't matter when I get error messages before I even put a paper in the machine. I went back and forth with HP's customer service department, and they confirmed what I already knew... that my printer was in need of a replacement.
They were to send me a replacement printer. I got a confirmation e-mail, telling me that my printer would be sent out. However, the HP website had an old address. I sent an e-mail to HP, and I received a confirmation that they received my new address. But, when I called a U.S. customer service line, I was told that they only had my previous address. I was then switched over to a customer service representative whose grasp of English was not that firm. After talking (and waiting) for about 40 minutes with her, I was told that they had my new address.
However, I still have not received my printer. I guess that when the replacement printer gets here, I'll be able to submit a review on the printer itself, and not the customer service with HP.
