Warranty honored promptly

I haven't had any of the "flimsiness" or "echo" problems mentioned by others, and I do use the phone daily (but not for 4 hours at a time).

The wireless nature of the headset allows me to use both hands to find material while still talking. I love it that I can walk around while talking, even going to another floor to get a cup of coffee. I haven't had the nerve to go to the bathroom while on the phone, however.

The headset is so light that sometimes I forget to remove it, especially after a long call.

However, the headset microphone failed after 11 months. The headset battery was swollen, and I offered to buy a new one; but Customer Service insisted they send me a replacement phone. It arrived promptly, complete with a FedEx return label for the failed unit. The only burden on me was to key in the stored telephone numbers from my old unit into my new one.