Product Review
+ 0 likes
I received this a gift to replace an awesome Pioneer DVD recorder (I had for quite a few years and served me well) and though Phillips had a great idea because of the overall versatility and features, Once I hooked it up, that excitement quickly faded, for it is really slow and lacking many setting details. Then a few weeks later, the dv input stopped working, so I call the CS line- after getting a rep who was just reading out of the users manual, that I read myself,(and knew more about the machine than the rep did) Phillips would send out a replacement- ok, no big.
5 days later, I'm thinking my new machine is on it's way to me, I get a vm that they are no longer replacing the product so I should fax my receipt for a refund. WHAT? It took 5 days for them to get back to me about this. I call Phillips and speak to 3 reps who are not friendly at all and just and to rush me off the phone. Just take my info so they can send out my refund, that's all. Very unprofessional and confusing.
I Tried to explain I received the item as a gift, so they want to send me a mini partial refund. We'll take your machine back, but sorry, tough luck. One rep started processing it before I gave authorization. I'm sorry, but What??? Don't offer anything, this is it- take it or leave it. What is the point of registering the product as an owner, if it really doesn't mean anything. I finally get a rep who wants to do their job and speak professionally, and explains that they are just basically eliminating this product all together. No new models, No replacements or refurbished, and No repairs either. They have had a waiting list that has been growing for months, of customers with broken machines, hoping for replacements.
Felt very shady and underhanded. The other thing that really confused me is that Phillips didn't offer any other products they make as a substitute, either. Raised alot of red flag all over the place. Makes me wonder if they are on their way out of business or something. Either way, Really Upset with Phillips, would not recommend.
5 days later, I'm thinking my new machine is on it's way to me, I get a vm that they are no longer replacing the product so I should fax my receipt for a refund. WHAT? It took 5 days for them to get back to me about this. I call Phillips and speak to 3 reps who are not friendly at all and just and to rush me off the phone. Just take my info so they can send out my refund, that's all. Very unprofessional and confusing.
I Tried to explain I received the item as a gift, so they want to send me a mini partial refund. We'll take your machine back, but sorry, tough luck. One rep started processing it before I gave authorization. I'm sorry, but What??? Don't offer anything, this is it- take it or leave it. What is the point of registering the product as an owner, if it really doesn't mean anything. I finally get a rep who wants to do their job and speak professionally, and explains that they are just basically eliminating this product all together. No new models, No replacements or refurbished, and No repairs either. They have had a waiting list that has been growing for months, of customers with broken machines, hoping for replacements.
Felt very shady and underhanded. The other thing that really confused me is that Phillips didn't offer any other products they make as a substitute, either. Raised alot of red flag all over the place. Makes me wonder if they are on their way out of business or something. Either way, Really Upset with Phillips, would not recommend.
