Samsung LN32A650 32-Inch 1080p LCD HDTV with RED Touch of Color by Samsung

[[ASIN:B00141AYR8 Samsung LN32A650 32-Inch 1080p LCD HDTV with RED Touch of Color]We ordered this TV and received it on 11/20/08. We set it up, which was easy and went well. Within 3 days it began to automatically shut itself off. This increased with frequency each time we turned it on. By Thanksgiving day it had shut itself off so much we stopped using it. The following day we tried again. It shut itself off 8 times in a few hours. I called One Call and could not get through. Left a message but no one has called back,yet. Sent an Email and received a reply that I had to call Samsung. Apparently One Call does not have anything to do with product malfunction/repair/replacement. Their policy seems to be that a buyer can send the new product with problems back but must pay shipping to do so. The number for Samsung provided by One Call was wrong. I called the number on the Samsung booklet, was told that they have to send out a repairman and that someone would call us in 2-3 business days. We are still waiting--have another day to wait. I asked the Samsung representative why they don't just replace the TV since it is not usable and has a major problem out of the box. I was told that they do not replace new products with problems until they have tried repair, first. This is very frustrating. If I wanted a refurb, I could have bought one and saved a lot of money. Nearly two weeks with an expensive new TV we cannot use. It was our first effort to order a major purchase from the Internet from an unknown provider that was highly rated by Amazon users. Our plan, if this went well, was to purchase a larger TV for our family room and possibly a smaller one for a bedroom with electronics and an updated computer to go with them. This inconvenience, (not to mention cost, if we have to pay to ship the Samsung TV back), totally negates any cost savings or convenience of ordering online. We are additionally disappointed because we researched TV's carefully and the Samsung was generally the most highly rated, even by the consumer testing organization. Needless to say, we will be extremely cautious before we make another large on-line purchase from other than a traditional company with which we are familiar.