Now with firmware updates the unit is better but still has an issue yet to be resolved

I purchased this on advance order so was one of the "beta testers." If it wasn't for the firmware updates which were obtained through an audio video forum, I would be very unhappy with this purchase due to several serious problems with this unit and others produced in 2007. There have been 3 firmware updates since the release last fall which addressed most of the problems including audio lock on problems. No information about them is posted on the Onkyo website. Customer support is worthless. The unit can only be updated using the serial port. The last remaining problem is a color space issue when using the Reon. Onkyo continues to fail to address this issue so many of us who belong to the forum do not even use the Reon. Since Onkyo hasn't been forthcoming about updates and they have now released their new product line, it is not likely there will be any more firmware updates. People purchasing the new product line have not yet confirmed on the audio video forum whether the new line has the same issue. Hopefully they don't or they will be in the same boat the rest of us who bought the 2007 line are in. I will never buy another Onkyo product again. It's unfortunate rather than make their product better for their existing customers they continue to choose to ignore us. If it wasn't for the firmware updates obtained throught the forum I would have given the unit 2 stars. Poor customer support and the last remaining issue give it a 3.