I bought this after reading so many great reviews of this wireless router. The price is fine, but after reading the great reviews I expected very fast service.... if anything, my service is below normal, and I don't know if I can attribute this to the Modem, Router, or ISP (RCN). While I had trouble setting up the Router, I was able to send in emails to the company, and the rep (in Taiwan) was very responsive, helpful, but it usually took one day to get a reply to my questions, so if one is in a hurry for customer service, I don't know how one would go about getting it. I can view videos on Hulu and Youtube without any problems. In summary, it works fine - but it is not as fast (or superior) as I had expected but I am not sure if the reason is due to my router, that is why I give it an "OK" rating. Sorry for my own confusion my own unit.
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