Pros: E-book selection and purchasing
Cons: Very short battery life; poor customer and warranty support
The two most important things to me when it comes to an e-reader is book selection and battery life. The Nook Tablet integrates nicely with the B&N web shopping experience, making it very easy to search, preview and purchase e-books directly from the Nook. I was able to find a Nook version for most of the books I searched for. Also, wirelessly syncing purchases you made from a computer is virtually automatic. However, when it comes to battery life, itâs horrendous. In standby/suspended mode â with Wi-Fi off, no apps running, no email setup, power save on, and no micro SD card installed â my Nook was discharging power at a rate of 1.7% per hour one day after being taken off charge. I could NEVER get more than 4 days on standby; less if I actually used the reader one time for 30 minutes without Wi-Fi. I tried some solutions I found online, like updating the firmware and doing a hard reset, but nothing worked. After two separate discussions with B&N tech support (an outsourced group whose only guidance apparently is to avoid warranty repairs at all cost), I was finally told that 1.7% per hour in standby was âwithin the normal parametersâ of the Nook. Really?! That makes this claim in the user manual a complete and utter lie: âWith a fully charged battery and with Wi-Fi turned off, your NOOK has enough power to last in a suspended state for several weeks.â Even after two trouble reports for the same issue, B&N tech support would not acknowledge a problem with the battery or replace the battery or Nook under warranty.<br />I was even more disappointed with the Nook as a tablet. It has very few decent apps available, especially if you want more than just games, and none of the free apps you find on other devices (like CNN, Weather Channel, ESPN, etc). The web experience is clunky, pinching gestures are hit-and-miss, and the touch screen is so poorly calibrated that you have to enlarge web sites about 250% in order to touch the correct link you want. (The third-party Puffin web browser app is better than Nookâs native browser, but itâs still a far cry from surfing the web on an iPad.)<br />I got my Nook Tablet as a gift and, after my last disappointing interaction with B&N tech support, I ended up trading it in at Best Buy for $94 eight months later.