HP Network-Ready Officejet Pro Multifunction Printer/ Copier/ Scanner/ Fax

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from the rear duplex loader / read for solution.


This device consistently stretches the text on every duplexed scanned side.
In other words, if you set the scanner to scan both sides of the page, the underside / 2nd part always stretches the text at the top of the 2nd page.

(SEE SUBMITTED PHOTO)

Sometimes, it has just been a single sentence, other times an entire paragraph.

Contacting HP TechSupport is as painful as it is useless. Search their tech support and find out everything else about this thing except what you need to fix.

Searched Google to no avail either.

BUT - the scanning performance speed is superb for an MFD in this price range,,,, too bad it just skews the tops of the even numbered pages.


------ SOLVING THAT "PAPER JAM" ERROR ------
REFER TO THE USER SUBMITTED PHOTO FOR GRAPHICAL NOTES AT THE other HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)Amazon 7780 Product Page here:


Required Tools:
(2) Medium sized paper clips

Preferable Tools:
(1) Pair of pliers with rubber grips
(1) Edged tool such as wall paper knife, metal pick or toothpick to clean out gear teeth.


This fix applies to paper jams the device believes are in the rear duplexer and often occurs after a real jam that has shredded the paper inside the mechanism.

Despite the fact you've carefully cleaned out all the visible paper from inside with the cover open, paper can jam the gears used to drive the rear rollers and even the tiniest amount of shred prevents operation resulting in the impossible Paper Jam error.

HP Tech Support online and on the phone don't troubleshoot it past "clear the paper from the device than try again please" b.s.

After removing the duplexer, grip any of the four rubber rollers and attempt to rotate in either direction, if they don't move freely with little effort, then continue with these instructions.

Begin:

1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) THERE IS NO ELECTROCUTION RISK.
2. Press the "OK" button on the control panel to pretend the paper jam is cleared.
3. CAREFULLY OBSERVE THE pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam.
4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth.
5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.

Bridge the lower contacts again and observe if the gears rotate freely, if so then you've cleared the insidious jam should be able to print until the next error from this piece of chit printer.

HP Network-Ready Officejet Pro Multifunction Printer/ Copier/ Scanner/ Fax

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of English or how to listen and solve a problem. Bad combo for a customer service rep for the US company and their US buyers. He finally said he would get me a higher level service person who kept trying to get me to buy a service plan. This was deja vu, as the same thing had happened a year and a half ago when I called and tried to get help for the dial up modem for my laptop at a Sacremento hotel with no wireless internet-wasted an hour and a half that time but my cell phone battery died and saved me from the idiots at HP overseas.

I sent emails to HP service and to their executive offices through their company web site. A day later I received an answer that solved the problem. The sender didn't know that they solved the problem but in the next to the last paragraph was info that led me to overide tha lack of a back door on the machine and viola, it worked until the part came several days later.

I got a phone message from the HP execs too--unfortunately the oriental voice butchered the number so badly that I couldn't figure it out to return the call.

All is well that ends well. Well this isn't over. HP has a problem that they don't reveal or announce in the packaging or on the web site. Evidently Microsoft has issues with this 7600 series machine and installing it so the scanner will work. Short story of a long fix--I had to go into the computer directory and make changes to the system and then reload the software. Great, as it would now scan and print.

Not so fast my friend. It may scan but it can't save it to the computer. Scan as many pages as you want but only the first page will save to the computer. Frustrating as heck.

After a week of trying I notice you can scan to a memory device. I do it and it works. Great--problem solved. Just scan to a USB thumb drive and then put it into a port on the computer and save to a file. It works but is cumbersome and time consuming.

Oh well, now everything is sort of perfect. NO, not really. Remember, this is a nightmare. The feeder has more traction on one side than the other even if the rollers are cleaned with denatured alcohol. Results? crooked scans and copies.

The End. HP sux! I will never buy one of their products again or allow anyone in my companies to purchase a HP product of any type. They finally broke me of a bad habit--buying their products.

The END!

HP Network-Ready Officejet Pro Multifunction Printer/ Copier/ Scanner/ Fax

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which it won't do if it hasn't initialized properly. Most of the time I have to manually close the hpqtra08.exe process from task manager to get a clean reboot.

The Ugly: This is an unfortunate example of over reaching in terms of product features and under delivering in terms of product quality. The L7680 is not a cheap all-in-one. It promises to do more, faster and better. At the end of the day it feels more like an unreliable exotic sports car than a reliable work tool. In contrast, our Brother MFC5840CN, which is slower and lacks some features like 2-sided copies, never jams and the software causes no trouble. It handles documents over 20 pages without trouble and we have spent 0 minutes on tech support. It was also half the price but price is not the issue. I'd have been happy to pay more for the HP if it actually delivered what it promised.