Speakers don't work and company doesn't respond to emails or messages

I bought these speakers over the ones from COBY because I thought the quality would be higher. I took them home and hooked up to my MP3 player using the short jack provided. I turn on the unit and turned up volume. I pushed play on my MP3 player and there was practically no sound. I increased volume to max and could barely hear sound unless I put up to my ear. I expected to use them in a room.

I called the company based on their web site info and message said they would return my call. I also sent email through their support link. After 5 days of no reply, I called the VP of Sales and left him a message with reason. Still no reply.

Their warranty says to return it at customer's own expense. So why would I pay the postage on something that never worked? I plan to take it back to the store for full refund. Be aware that if you have a problem, do not expect a reply from either their support folks or their management.

Steve