Troublesome

On the surface, The Lexmark X5470 looks like a great deal; it is a copier, printer, scanner and fax too. It also has an automatic document feeder and can print pictures directly from the memory card thru the built in PicBridge port and media card slot, however, you need a special photo color cartridge in place of the black ink cartridge. You can copy / scan /fax using the flat bed or the document feeder. All that at around $80. But the good stuff ends there.
Print quality is poor, picture quality is even worse; and it uses ink like there is no tomorrow, expect around 150 pages before the Lexmark starts telling you to order new ink cartridge. If you want to get a generic or refilled ink cartridge, the Lexmark does not like that, and it will keep telling you that it's out of original ink. You may even get an error message to change the cartridge and the machine will stop working until you do so. In short, you will have to use the original Lexmark ink cartridges at around $50 for the pair.
The  more

Worst Printer I have ever owned

Why? There are so many reasons, here are a few in no particular order:

Poorly written printer driver.

Scan program that ships with the printer is even worse than the one that ships with Windows. My scanner scans crookedly, I have to place the paper on the scan bed crookedly to compensate.

Printer cartridge is far from empty when the annoying pop-ups to order more ink start to appear. They reappear despite telling them not to.

I am giving it one star because my cat enjoys sitting on it when it is in use because it vibrates so much.

I have been in the computer service business, recently retired, for 15 years, and normally I do not get made at computer equipment. This printer is the exception. I plan to smash it on the sidewalk as soon as I run out of ink and have a replacement in place.

Admittedly a low end all-in-one printer, but if this is an example of what Lexmark sells, I will never buy another product made by this company.

cheap price for a cheap printer w/BAD customer service

I bought this printer because my old Lexmark x7170 printer cartridge was acting up. When I called customer service, it ended up freezing the whole printer and they offered a discount to buy another (good ploy). I ended up purchasing a x5470 and I am, apparently, the only unhappy customer?

PROS
* easy to hook up printing function
* smaller model that saves space

CONS
* faxing function is a bit complicated but do-able
* scanning function did not work (unable to retrieve application)
* poor photo quality - poor resolution to colors & washed out black
* copies come out light, you need to balance near the dark end of
the spectrum to read anything
* really, really bad customer service
* a very long wait time for customer service
* returns only upon approval and at your own cost


Did I mention they had poor customer service? It took me over 2 hours to finally reach someone who handled returns (1-877-372-9321). When I called customer service about the scanning problem, I was advised  more