Samsung LN-S4695 46" Widescreen LCD TV
Samsung
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Samsung LN-S4695 46" Widescreen LCD TV
Samsung LNS4695D 46 inch LCD Flat Panel Television with Built-In Tuner. Samsung s sleek 46" LCD leads
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Reviews
(18)
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The neck of my Samsung LN-S4695D supplied TV stand broke after 8 months and the 75 pound TV came crashing to the floor. Others have reported the same problem, the neck is all plastic and cannot support the weight of the TV. I have to give their service 5 stars they replaced the TV with a brand new LN-T4661F which has a stronger neck and stand.
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We purchased the set in December 2007. Excellent picture and sound quality. By March, light colors appeared speckled and grainy. By June, after warming up for 30-45 minutes, the picture was completely distorted.
We called for service on September 29. The in-home tech arrived on November 7 with a replacement board. He tested the set in front of my wife, and it worked (while cool). Within an hour, my wife turned the TV back on.... no LCD at all. We called the service center and they told us the installed part was bad. On 12/5, the new part was available and installed. Same problem. I escalated the issue with Samsung, and they told me that the service provider had to order a power supply. In the meantime, no working TV since September.
We called for service on September 29. The in-home tech arrived on November 7 with a replacement board. He tested the set in front of my wife, and it worked (while cool). Within an hour, my wife turned the TV back on.... no LCD at all. We called the service center and they told us the installed part was bad. On 12/5, the new part was available and installed. Same problem. I escalated the issue with Samsung, and they told me that the service provider had to order a power supply. In the meantime, no working TV since September.
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We bought this TV 5 months ago. Since then, it was nicely sitting in a built-in entertainment center. 2 weeks ago, we found that the TV is tilted, looking like it is going to fall. So, we decided to take it out and see what is going on. When we tried to lift it, the bottom of the stand broke by its own weight. Since it is still under warrenty, I called the customer service to try to get it repaired. I cannot believe what I heard? They said this is physical damage and it is not covered by the warrenty. I don't know how they can have such an unreasonable rule. Is it that Samsung did not make a good stand, so they purposely exclude such problems. My recommendation is, be aware of the warrety trick and the potential of weak construct (or just bad luck). All in all, the worst customer service I ever had.
